Today, it opens doors to public transport everywhere.
MULTIPASS will similarly open museums, parking, paid services in parks, bicycle rental.
Use wherever you see,
this sign
Easy to use
by mobile phone or contactless card
Easy to pay for travel and other city services
Easy to check
current balance
Register your account using Client Portal. Enter mobile phone number and confirm registration using code received by SMS.
Top up
account using a bank card.
Register your key -
any contactless card (VISA, Master Card, transport card). Now your card is also a ticket.
Tap registered key (contactless card) to validator
and travel!
Install MULTIPASS mobile app
and register.
Enter mobile phone number
and confirm registration using code received by SMS.
Top up
account using a bank card.
Select a convenient tool:
1. Register your key - any contactless card (VISA, Master Card, transport card).
2. For Smartphone supporting NFC simply activate via settings.
3. If not, load mobile app. Your barcode is your ticket.
Tap registered key (contactless card, NFC Smartphone or barcode) to validator and travel!
MULTIPASS – has been developed by a group of specialists, who since 1996 have developed and implemented many major infrastructure projects automating public service payments, including automatic fare collection systems. These solutions are used by metro, bus, trolley, tram and railway operators, both government and commercial, procesing 15 million transactions per day.
To quickly answer your questions, we have organized an around-the-clock support service. In real time, we will assist with registration, installation of mobile application, usage rules and ways to top up account. Resolving other issues may take a bit longer.
Phone:+44 7712 890 327
Email:support@mpass.global
The MULTIPASS micropayments system (hereinafter «MULTIPASS») is designed to provide access by USERS to community services (public transport, bicycle rental, parking, cultural events, museums, parks, zoos, etc) using a personal identifier (ID or key), without the need to purchase a ticket from a ticket office or cashier.
The identifier (ID or key) may be any storage medium using a contactless interface ISO 14443 Type A, B or a mobile device capable of displaying a 2D barcode issued by the SYSTEM.
The SYSTEM does not itself issue contactless identifiers (IDs or keys).
MULTIPASS SYSTEM Agents may issue USER contactless identifiers (IDs or keys) if required.
The limited liability company MULTIPASS LIMITED (the OPERATOR) conducts activities in accordance with current government legislation and regulations.
PASSWORD is a unique series of letters and numbers chosen by the USER to obtain access to use the SYSTEM.
USER is an individual or legal entity who wishes to or has already registered to use the SYSTEM.
PROVIDER is a service supplier who has agreed to deliver services using the MULTIPASS micropayments system.
REGISTRATION is required to access the SYSTEM.
This Agreement outlines the rights and duties of the OPERATOR and USER, providing the USER with access to and use of the SYSTEM. This Agreement comes into force when the USER accepts the terms and conditions of this Agreement in accordance with section 3.2 of the Agreement.
Having REGISTERED and started using the SYSTEM, the USER is considered to have accepted this Agreement in full.
When the USER starts to use the SYSTEM he/she consents to the processing of his/her personal data entered into the system and the receipt of information required for provision of services. The information will be delivered using a non-verbal means of communication such as SMS message, internet to a telephone number or email supplied by the USER.
This Agreement may be altered by the OPERATOR without prior notification. A new edition of the Agreement comes into force immediately it is posted via the internet on this website, providing the new edition of the Agreement does not alter this procedure. Any amendments and additions to and new editions of this Agreement apply to all USERs who accept this Agreement, including those USERs who have accepted the Agreement before its amendment and reissue. If the USER continues to use the SYSTEM and/or service after publication of the new Agreement he/she is considered to have accepted it in full. The current edition of the Agreement may be found on http://mpass.cloud.
If the USER does not agree with the new Agreement he/she is not entitled to use the SYSTEM.
The USER registers by providing the required information via the MULTIPASS SYSTEM website or mobile application.
USER identifiers (IDs or keys) may be registered in the SYSTEM once the USER has been registered. The USER may register several identifiers (IDs or keys) in the SYSTEM.
The OPERATOR keeps a record of funds deposited by the USER, creating a record of OPERATOR obligations to the USER equal to the funds deposited by the USER.
The USER receives services from PROVIDERS connected to the SYSTEM by using identifiers (IDs or keys) he/she has registered in the SYSTEM. A list of services delivered using these identifiers (IDs or keys) is posted to the SYSTEM website.
When the USER receives a service using an identifier (ID or key) registered in the SYSTEM, the USER balance (funds deposited by the USER) is decreased by the value of the service supplied by the sum equal to the PROVIDER tariff.
This Agreement allows the OPERATOR to impose restrictions on use of the SYSTEM by particular groups of USERS.
Under the terms of this Agreement, the USER agrees to accept services and charges received from the OPERATOR on behalf of the PROVIDER plus any additional expenses charged by the OPERATOR as a result of insufficient funds in the USER account to pay for services used by the USER.
The USER may deposit funds for payment of services by:
The means used to deposit funds and terms governing this process may be changed by the OPERATOR.
When the USER transfers funds this increases the balance available for payment for services used.
The OPERATOR is entitled to impose a limit on sums deposited and the size of the ACCOUNT balance. The terms and conditions governing deposits for all methods of funds transfer and limits imposed are listed in the SYSTEM webstore.
If the sum of funds deposited exceeds the imposed limit, the OPERATOR has the right to refuse to accept funds transferred by the USER.
Records of funds transferred and transactions made by the USER in the SYSTEM as well as other information obtained in accordance with this Agreement are recorded and retained by the OPERATOR in the SYSTEM data base for three (3) years from date of receipt unless otherwise required by current government legislation. Data retention that exceeds the term stated above or required by current government legislation is the responsibility of the OPERATOR.
The OPERATOR may block any identifier (ID or key) on receipt of USER instruction and by own initiative as determined in this Agreement.
On receipt of USER instruction an identifier (ID or key) is blocked:
By OPERATOR initiative an identifier (ID or key) may be blocked:
When an identifier is blocked the OPERATOR will terminate any transactions reducing the USER account balance.
A USER account may be blocked by OPERATOR initiative:
The USER identifier (ID or key) will be unblocked by the OPERATOR on the date when terms determined by section 4.4.5 of this Agreement come into force.
The OPERATOR is obliged to organize refund to the USER of unused funds remaining in the USER account on receipt of a written request from the USER, after conducting a simplified USER verification procedure. This Agreement is then terminated.
On the date of termination of the Agreement, the USER registration in the SYSTEM is revoked. The USER identifiers (IDs or keys) are deleted from the SYSTEM.
If the OPERATOR does not receive a written request from the USER for refund of unused funds remaining in the USER account on expiry of a thirty (30) calendar day period from the date of Agreement termination, refund of the unused funds remaining may be made by written request at any time during a period of three (3) years from the date of Agreement termination.
To provide at his/her own expense access to the Internet, to protect against unauthorized use of equipment used to provide access and to react quickly to stop such use when detected.
To ensure safety of the USER password and means of USER identification, including identifiers (IDs and keys).
To accept full responsibility for all actions taken using the USER account opened by him/her undertaken after USER registration.
To meet the terms and conditions of the present Agreement.
To refund OPERATOR expenses, resulting from payment for services supplied by the PROVIDER, in cases where there are insufficient funds in the USER account to pay for services used by the USER. Compensation of these OPERATOR expenses is made on the basis of Agreement given by the USER to the OPERATOR in paragraph 4.1.7 of the present Agreement.
To use services provided by the Operator within the framework of the present Agreement.
To use services provided by service PROVIDERs, using identifiers (IDs or keys) registered in the SYSTEM.
To make complaints and serve claims on the OPERATOR in cases covered by and using procedures provided within the framework of the present Agreement.
To refuse unilaterally to carry out the terms of the present Agreement in cases where the USER is not indebted to the OPERATOR.
To request return of funds transferred to the USER account for a period of three (3) years from the date of the last transaction using the identifier (ID or key) registered in SYSTEM, by making such request to a SYSTEM OPERATOR Agent or Information Centre.
To interfere with the normal operation of the SYSTEM.
To assist in actions directed at violating SYSTEM restrictions and bans imposed by the Agreement.
To break, in any other manner, current government legislation.
To support normal SYSTEM functioning.
To notify the USER of transactions in the order specified in the present Agreement.
To ensure the security, safekeeping and nondisclosure of information provided by the USER, in accordance with established procedure.
To return unused funds transferred to the USER account, on receipt of a written request from the USER, following the procedure specified in item 4.4 of the present Agreement, as specified and documented in internal OPERATOR procedures.
To carry out other obligations specified in the present Agreement.
To refuse to provide services to the USER if the balance of the USER account is insufficient to cover payment of the required service per the PROVIDER tariff.
To refuse to accept funds transferred by the USER in cases covered in item 4.2.4 of the present Agreement.
To block identifiers (IDs or keys) in cases covered by the present Agreement and/or current government legislation.
To establish and change (increase, reduce) unilaterally restrictions (limits) on operations completed using identifiers (IDs or keys). Notification regarding such changes is made through SYSTEM OPERATOR agents, Information Centres, and on the OPERATOR Website. Changes come into force five (5) calendar days from date of notification.
To make changes and/or additions to the present Agreement by placing a new edition of the Agreement on stands in SYSTEM OPERATOR agents, Information Centers, and the OPERATOR Website. New editions of the Agreement come into force five (5) calendar days from date of notification.
Without warning to suspend use of the SYSTEM by the USER in cases:
The USER is obliged to notify the OPERATOR immediately in all cases (not resolved by the USER) of unauthorized access to the SYSTEM using the USER account and/or any violation (suspected violation) of the confidentiality of his/her password or other means of identification. For security, the USER is obliged to independently ensure secure completion of operations and closure of his/her account upon termination of each session, observing SYSTEM requirements. The OPERATOR is not responsible for the possible loss of or damage to data and any other consequences which may occur as a result of violation by the USER of the provisions of this part of the Agreement.
The parties bear responsibility for inadequate performance of their responsibilities under government legislation and the terms and conditions of the present Agreement.
The OPERATOR is responsible for compensating the USER for transactions made without the consent of the USER, in accordance with the requirements of current government legislation.
Accidents, failures or interruptions in SYSTEM functioning, associated with violation of equipment operating procedures, failure of communication systems or networks provided, operated and/or supported by third parties.
Damage suffered by the USER as a result of
Losses suffered by the USER as a result of identifier blocking (IDs or keys).
Losses resulting from violation by the USER of established procedures governing the transfer and deposit of funds.
Security of (difficulty of computing) the password used by him/her and independently securing the confidentiality of his/her password and other means of identification.
All actions (and their consequences) undertaken in the USER account in the SYSTEM including voluntary communication by the USER of information enabling access to the USER account to third parties under any terms and conditions (including contracts or Agreements). All actions made in the SYSTEM using the USER account are considered to have been made by the USER, except in cases where the USER has notified the OPERATOR in advance of unauthorized access to the SYSTEM using the USER account and/or any other infringement (suspicions of infringement) affecting confidentiality of his/her password, other means of identification.
The USER and the OPERATOR do not bear responsibility for non-execution or inadequate execution of the present Agreement if the required execution was impossible due to force majeure.
The present Agreement is governed by government legislation. Questions not regulated by the present Agreement are subject to regulation by government legislation. All disputes arising from this Agreement will be resolved in the order established by current norms and government legislation .
The terms and conditions of this Agreement remain in force until one (1) of the parties terminates its participation in the Agreement, unless current government legislation deems otherwise.